Crystal Life Technology, Inc
Privacy, Shipping, Billing, Return Policy, Terms of Use, and Contact
Crystal Life Technology, Inc is committed to maintaining your trust and confidence. The following online privacy policy is intended to protect and secure the personally identifiable information (any information by which you can be identified) you provide to us online.
In addition, Crystal Life Technology, Inc will not send you e-mail that you have not agreed to receive. We may periodically send you e-mail announcing news and event information.
No Sharing of Personal Information
Crystal Life Technology, Inc never sells, rents, leases or exchanges your personal information with other organizations. Crystal Life Technology, Inc assures you that the identity of all who contact us through this Web site will be kept confidential.
Security
Crystal Life Technology, Inc is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. Crystal Life Technology, Inc. uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server. Your credit card number itself is sent encrypted to our credit card processor and is never seen by any employee at Crystal Life Technology, Inc.
Cookies
From time to time, we may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer’s hard drive. A cookie can’t read data off your hard drive or read cookie files created by other sites. Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of Web sites you have visited (i.e. e-commerce sites, etc.). We may use this information to better personalize the content you see on our sites. Also, cookies may be used to track how you use our site to target ads to you on other websites.
Many Web sites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended. You may opt out of receiving targeted advertising at the Digital Advertising Alliance (DAA) opt-out site www.aboutads.info.
We use Google Analytics, a web analytics service provided by Google, Inc. The cookies and other technologies used by Google may collect Personal Information, but Crystal Life does not use Google Analytics to gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. You may exercise choices regarding the use of cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on.
Children’s Online Privacy
We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under 13. We encourage you to become involved with your child’s access to the Internet and to our site in order to ensure that his or her privacy is well protected.
To read more about online safety and how to become more involved with your child’s online experience, visit the Federal Trade Commission Web site. You may also benefit from the information and resources available on www.ProtectKids.com.
Shipping Policy
Most orders are shipped within 3 business days. All orders are shipped via USPS or UPS. Processing time of your order can vary from 3-14 days depending on product availability. Orders shipped by ground service average 4-10 business days from date of order to reach its destination. Orders shipped by priority service (Priority Shipping) average 3-7 business days from date of order to reach its destination. Additional charges may apply depending on weight. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. Please include a complete street address for all orders.
If ordering internationally, be sure to include, in the comments area of the purchase process, exactly how your address should be written for delivery in your country. Any taxes, customs, or related fees will be your responsibility at the time of receipt. International orders are guaranteed by us up to delivery to your country’s customs service. We are not responsible for delivery of your package past that point and will not refund product/shipping charges should your package be lost in transit from your country’s customs on. International shipping has been known to be delayed up to 6 weeks in moving through various countries’ customs; please allow that amount of time for delivery.
Billing Policy
We accept Visa, MasterCard, Discover, and American Express. You can also purchase via PayPal. All online orders are processed through 128 bit SSL encryption to protect your credit card information during your online transaction. All prices and figures are listed in US Dollars.
Return Policy
You may return most of our products for a refund within 30 days of its purchase. Books, DVDs and CDs, energy tools and stones that have been worked with are not returnable; we provide clean, new products to our customers and appreciate your understanding of this criteria! We carry earrings for pierced ears; by law, these are not returnable due to health factors. Crystal Life will refund the cost of the product but not the cost of shipping. The product must be in like new condition and should be returned in proper packaging. If you return an item improperly packaged and it is broken on receipt, we will not issue a refund. For more information on returns and repairs, refer to About Us.
Account policy
Crystal Life Technology, Inc reserves the right to de-activate or remove any user accounts provided at www.crystal-life.com without a notice if user has provided wrong information, has violated common Internet policies or if the account has been inactive for more than 60 days.
Individual Rights
If you are a resident of the EEA or Switzerland, you are entitled to the following rights, which may be exercised by contacting us as described below. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.
• The right to request data erasure. You have the right to have your data erased from our website if the data is no longer necessary for the purpose for which it was collected, you withdraw consent and no other legal basis for processing exists, or you believe your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.
• The right to restrict or object to our processing. You have the right to restrict or object to our processing if we are processing your data based on legitimate interests or the performance of a task in the public interest as an exercise of official authority (including profiling); using your data for direct marketing (including profiling); or processing your data for purposes of scientific or historical research and statistics.
Download License
Downloads are solely for personal, non-commercial use. Copies of download can only be stored on computers or devices owned by the person or entity who purchased the download. Additional licenses of downloads can be purchased from www.crystal-life.com.
Contacting Us
If you have comments or questions about any of our policies or our website, please contact us. For information about your payment or order, please contact us at 1-800-871-9985 during store hours (11am – 6pm CST Mon-Sat; 11am-5pm CST Sun).
Our mailing address is:
121 S Third St
Geneva, IL 60134